General

• Q: What are the advantages of riding an eBike?

  A:  

  Riding an eBike is fun and also a great way to travel further distances using less energy. eBikes are an environmentally conscious and practical alternative to fuel burning vehicles. As more people begin to adopt eBikes for short daily commutes, fewer vehicles will be left idling in traffic which could compound even greater positive impacts to air quality.

• Q: What is an eBike?

  A:  

  An eBike is a bicycle with an added electric motor that offers assisted or throttle propulsion in 3 different classes.

• Q: What are the different classes of eBikes?

  A:  

  Class 1 – pedal-assist only with a maximum top speed of 20 mph.
  
  Class 2 – throttle operated eBike with a maximum top speed of 20 mph (may also include pedal-assistance with a maximum top speed of 20 mph).
  
  Class 3 – pedal-assist with a maximum top speed of 28 mph (may also include throttle-assist at a maximum top speed of 20 mph).

• Q: How old do I have to be to ride an eBike?

  A:  

  Refer to your local laws to see the minimum age requirements.

• Q: Are helmets required?

  A:  

  Refer to your local laws. Helmets protect the most important part of your body. We strongly encourage the use of helmets at all times when riding Xero2 bikes.

• Q: What are the height and weight requirements to ride XERO2 eBikes?

  A:  

  The recommended height range for the Fly-S and Fly-R is 4 ft. 8 in. - 6 ft. 0 in.
  The maximum weight limit is 250 lbs.

• Q: Where can an eBike be ridden?

  A:  

  An eBike can generally be ridden anywhere a traditional non-powered bicycle is allowed to be ridden, with a few exceptions. Please refer to local laws regarding eBike permissions and use.

• Q: Can I take my XERO2 eBike off-road?

  A:  

  Xero2 Fly-S and Fly-R are primarily designed for paved use only with the exception of smooth bike trails.

• Q: How fast do XERO2 eBikes go?

  A:  

  We follow the legal classification system of class 1, class 2, and class 3. Refer to the question, “What are the different classes of eBike?“ for top speed information.

• Q: Do I need a license to operate a XERO2 eBike?

  A:  

  No license is required to operate our eBike products.

• Q: How long will it take to charge my XERO2 battery?

  A:  

  Fly-S will require approximately 6-8 hours to fully charge; Fly-R will require approximately 8-10 hours to fully charge.

• Q: How often should I service my XERO2 eBike?

  A:  

  Refer to the owners manual for bike specific service intervals.

• Q: Who can perform regular eBike maintenance?

  A:  

  eBike maintenance is similar to traditional non-powered bike maintenance. If not confident with mechanical skills, have your local bike shop perform your bike servicing. A traditional bike service technician should be able to perform the necessary maintenance tasks.

• Q: How can I get the most of my range?

  A:  

  The range of all eBike products is greatly influenced by numerous environmental factors such as weather (wind), road surface, and incline. While you may be unable to change the weather or the road you're on, you can influence your power consumption (and by extension, range) by pedaling more, lighter accelerations, and avoiding inclines.

• Q: What kind of range can I expect?  

  A:  

  Range varies with rider weight, road terrain & incline, battery capacity, tire pressure, etc. The Fly-S delivers 20 miles and up in road testing; while the Fly-R has demonstrated capabilities of over 30 miles.

• Q: Can I pedal without electric power?

  A:  

  You can absolutely ride your eBike as you would a traditional non-powered bike. The electrical aspect of eBikes only enhances the bikes performance, not limit its function.

• Q: Will modifications void my warranty?

  A:  

  Modifications to parts/components not related to the drive train (such as grips, tires, pedals, handlebars, etc) will not void warranty. Altercation to the drivetrain which include electronics, motor, and frame will void product warranty.

Orders

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Shipping

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Reservations

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